Eternal Ember
Zencat Gaming
EN
EN
Log in with User ID
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FAQ
What if I input the wrong User ID?
After logging in, please make sure to carefully check if the user information displayed in the top left corner matches your game account information. Please note that if an incorrect User ID is entered resulting in failure to credit correctly, we will be unable to refund the purchase.
How does purchasing from Web Shop benefit me?
In Web Shop, you can purchase game items at lower prices, find some special offers, and claim free rewards. Moreover, there’s a variety of payment options available, allowing you to choose the most convenient one for your purchases.
Is it safe to purchase on Web Shop?
Web Shop is provided by our partner Xsolla. Xsolla is PCI DSS Level 1 which refers to the highest level of compliance with the Payment Card Industry Data Security Standard. Therefore, all payments made on Web Shop are completely secure.
How can I purchase for myself/for a friend?
Log in with your own User ID to purchase for your game account. If you want to purchase for your friend, copy their User ID from their game profile and log in using it.
Who can help me with my purchase issue?
When your payment is successful, your game account should be credited promptly. If you experience any delays, ensure that your game device is properly connected to the internet or try restarting the game. If you still cannot see the purchase, contact Xsolla Customer Support for assistance.
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